# OmniChat — AI Customer Support Platform

> OmniChat is an AI-powered customer support platform built for the Romanian market. It automates conversations on Web, WhatsApp, Facebook Messenger, and Instagram DM using custom-trained AI agents.

## What OmniChat Does

OmniChat provides an AI chat agent that businesses install on their website (2-line script, 15-minute setup). The agent learns from the business's knowledge base — products, services, policies — and answers customer questions automatically, 24/7. When the AI cannot answer, conversations are handed off to a human operator with full context.

## Key Features

- **Multi-channel**: Web widget, WhatsApp Business API, Facebook Messenger, Instagram DM — all from one dashboard
- **AI Knowledge Base**: Upload documents, URLs, or product catalogs. The AI learns and answers from your data
- **E-commerce Integration**: Native Shopify and WooCommerce integration — stock, orders, returns, product info
- **Human Handoff**: Automatic transfer to operators when AI confidence is low or customer requests a human
- **Lead Capture**: Collects contact info from conversations automatically
- **GDPR Compliant**: EU servers, no training on customer data, DPA available
- **Multi-provider AI**: Supports OpenAI, Google Gemini, and Anthropic Claude

## Pricing

- **Free**: 0 EUR/month — 1 agent, 50 messages/month, web widget only
- **Pro**: 39 EUR/month + VAT — multiple agents, unlimited messages, WhatsApp + Facebook
- **Business**: 99 EUR/month + VAT — multi-agent, all channels, priority support, advanced analytics

14-day free trial on paid plans. No credit card required for Free plan.

## Target Market

- E-commerce stores (Shopify, WooCommerce) in Romania
- Service businesses with repetitive customer questions
- Companies using WhatsApp Business for customer communication
- Small teams (1-10 people) handling high volumes of support queries

## Technical Details

- Built with Laravel, uses pgvector for semantic search (RAG)
- Widget loads asynchronously, minimal impact on page speed
- API available for custom integrations
- Supports Romanian, English, and auto-detects customer language

## Links

- Website: https://omnichat.ro
- Blog: https://omnichat.ro/blog
- Demo: https://omnichat.ro/demo
- Contact: hello@omnichat.ro

## Comparison

- vs Tidio: OmniChat offers native WhatsApp Business API, Romanian-first interface, and custom AI knowledge base. Tidio has a more mature international ecosystem.
- vs ManyChat: OmniChat uses AI conversational approach (understands context). ManyChat uses rule-based automation flows. ManyChat is stronger on Instagram automation.